Capture the real workflow
Map the people, sources, systems, decisions, workarounds and failure points involved in how the work actually gets done.
What Relay builds
Applied-AI systems for real operational workflows.
Relay does not install AI wherever it fits. We examine one important workflow, capture the knowledge that makes it work and build the structure the rest of the team needs to execute it consistently.
System components
From hidden judgment to repeatable execution.
Encode standards and exceptions
Turn quality rules, source priorities, approvals, edge cases and escalation conditions into explicit system behavior.
Build guided execution
Create the interface, retrieval, integrations, automation, validation and human checkpoints required to run the workflow.
Teach and transfer ownership
Educate users and internal owners during the build, then provide training, documentation and a defined stabilization period.
Workflow examples
Different work. The same operating pattern.
These are not black-box automations. Each workflow combines structured information, explicit standards, exception handling and a person retaining the decision that carries risk.
Working patternProduct intelligence
Vendor files arrive in whatever shape the vendor sends them, and leave as a structured record every downstream team can use.
Vendor files + PDFs→Extract→Normalize→Validate→Exception queue→Human review→Commerce / Sales / Marketing
Representative workflowSales intelligence
A customer describes what they need in their own words. The system finds it, checks it, and hands a salesperson something worth sending.
Customer request→Extract requirements→Search product knowledge→Match / substitute→Validate→Salesperson approval→Quote
Representative workflowCross-functional product launch
One product record, entered once, feeds every team that needs it instead of requiring the same information to be retyped in six places.
Product information→Structured record→Merchandising→Ecommerce→Sales materials→Marketing→QA approval
Working examples
What Relay can show.
Verified campaign drafting
- Problem
- A campaign needs approved creative and current commerce information assembled without losing editability.
- System
- A production workflow combines those inputs into an editable, verified campaign draft.
- Human checkpoint
- A person reviews and approves the creative before delivery.
- Result
- A working draft keeps current source information and human review in the production process.
Product-faithful creative production
- Problem
- Production output can look finished while still misrepresenting the product.
- System
- A working production flow grounds creative assets in approved product and commerce information.
- Human checkpoint
- Human approval remains part of live client work.
- Result
- Product-faithful assets have been created and human-approved in live client work.
Common questions
What to know before you start.
What does Relay Solutions build?
Relay builds guided applied-AI systems for important operational workflows. A system can include interfaces, information retrieval, integrations, automation, validation, exception handling and human approval.
Does Relay replace the employees who know the workflow?
No. Relay builds with the employees who understand the work, captures their standards and keeps human review wherever a decision carries risk.
What is a good first AI workflow?
A strong first workflow is recurring, costly or slow, depends on experienced judgment and has a clear owner who can define what a useful result looks like.
Start with one workflow
Bring Relay the work that is too manual or fragile.
In 20 minutes, we will help you identify whether it is a useful first build.