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Engagement and pricing structure

Three ways to buy the work. One clear scope.

Choose a defined project, an ongoing operating relationship or a focused block of expert time. Relay recommends the smallest structure capable of producing a useful outcome, and documents the boundary before work starts.

Project engagement

What the structure includes

  • Defined scope and deliverables
  • Milestones and human approvals
  • Documentation and ownership transfer

Representative uses

  • Product Data Workflow Diagnostic
  • One-vendor or one-category pilot
  • Defined workflow implementation
Ongoing subscription

What the structure includes

  • Agreed operating capacity
  • Quality and exception review
  • Reporting and prioritized improvements

Representative uses

  • Product-record operations
  • Discovery and feed monitoring
  • System support and improvement cycle
Expert-hours block

What the structure includes

  • Scheduled working time
  • Visible hour usage
  • Written decisions and next steps

Representative uses

  • Workflow review
  • Technical troubleshooting
  • Implementation or team working session
How pricing is set

Price follows responsibility, not ambiguity.

Final pricing depends on workflow complexity, source quality, integration needs, volume, turnaround expectations and the responsibility Relay assumes. Any proposal will identify what is included, what requires client approval and what would trigger a scope change. No surprise expansion and no promise of an outcome Relay cannot control.

A practical first conversation

Bring one workflow and the outcome you need.

Relay will recommend a project, subscription or hours block, then explain why.